FAQ

How to order ?

Please click here “How To Order”

Privacy policy

Prices shown on our web store are on Indonesian rupiahs (IDR). Our commitment is to offer convenience, service and product availability on-line at compelling prices everyday. The price may change if we have a promotion event or any other conditions. Merchandised on-line at vivizubedi.com will usually be priced the same at merchandise offered at our affiliates vivizubedi stores, in some cases, vivizubedi stores may have different prices or promotional events at different times.

Ordering process

We reserve the right not to process your order if we are unable to validate your payment due to reasons such as incomplete payment, different account’s personal name, product condition out of stock or some how the system fails/errors, your payment completely will be refunded.

Returns and exchanges

VIVIZUBEDI will gladly accept unworn, unwashed or defective merchandise for return and exchange within 7 days from the shipping date. Please contact our customer service.

NOTE:
1. Keep all the tags and packing with them
2. Please provide information why you want to return or exchange the product

Most return are processed within 10 days of receipt in our warehouse. We will send you a confirmation that your return has been processed. If the product you returned is sold out and we can’t replace it with a new one, we will refund your money via bank transfer or you can exchange it with store credit.

Refund
Your refund will be transfered to your bank account which you have to provide with your complete name and details.
Colors
We have tried our best to display as accurately as possible the colors of products show on the vivizubedi.com webstore. However, the colors may appear differently depend on your monitor. We can not guarantee that your monitor’s display of any color will be accurately.