frequently asked questions

Step 1: Browse the Product

• Visit the Store: Go to the Shop Page .
• Navigate Categories: Use the menu to explore different product categories or use the search bar to find specific items.

Step 2: Select a Product

• Click on a Product: When you find an item you like, click on it to view the product details.
• Review Details: Check the product description, size options, colors, and price. 

Step 3: Add to Cart

• Choose Options: If applicable, select your desired size, color, or quantity.
• Add to Cart: Click the “Add to Cart” button. A notification may appear confirming the item has been added.

Step 4: View Your Cart

• Access Cart: Click on the cart icon usually located at the top right corner of the page.
• Review Items: Check the items in your cart. You can adjust quantities or remove items if needed.

Step 5: Proceed to Checkout

• Click on “Proceed to Checkout”: Once you’re satisfied with your cart, click this button to start the checkout process.

Step 6: Enter Shipping Information

• Provide Your Address: Fill in your shipping details, including your name, address, and contact information.
• Select Shipping Method: Choose a shipping option based on your preference and budget. Costs and delivery times may vary.

Step 7: Payment Information

• Choose Payment Method: Select your preferred payment method .
• Enter Payment Details: Fill in the necessary payment information securely.

Step 8: Review Your Order

• Confirm Order Summary: Review the order summary, including items, shipping costs, and total price.
• Apply Coupons: If you have any discount codes, you can apply them at this stage.

Step 9: Place Your Order

• Finalize Order: Click on the “Place Order” or “Complete Purchase” button to submit your order.
• Confirmation: You should receive an order confirmation message on the screen and an email confirming your order details.

Step 10: Track Your Order

• Order Tracking: After your order is processed, you may receive tracking information via email to monitor your shipment.

No, you can browse items without an account. However, you’ll need to create one to make purchases.

Click on the “Sign Up” button and fill out the required information. You can also register using your social media accounts.

Yes, your order will be canceled automatically if you don’t make payment for 2 hours, please contact our shopping assistant to help you modify or cancel your order.

You can reach us via the “Contact Us” page, email, or through our customer service whatsapp at bottom right on the website.

We accept various payment methods, Checking payments with BSI,Transfer Bank BCA, BSI, MANDIRI, OVO, DANA, QRIS and other secure payment options.

Shipping times vary by seller and location. Most orders are processed within 1-3 business days, with delivery times depending on your location.

We offer a 14-day return policy for items in their original condition. Please check the seller’s return policy as it may vary.

Go to your order history, select the item you wish to return, and follow the prompts to start the return process or contact our shopping assistant to help you refund or return.