What should I do if I experience an issue with my order?

Your satisfaction is our priority. Should you encounter any concerns regarding your order, our Client Care team is ready to assist you.

Kindly reach out to us through Live Chat, email us at info@vivizubedi.com, or contact us via WhatsApp at +6285117781554. We are committed to providing you with prompt and attentive support.

What payment methods are available?

For your convenience, we offer the following secure payment options:

Bank Transfer
You may select Bank Transfer at checkout and follow the guided payment instructions.

Payment Gateway , XENDIT (PT Sinar Digital Terdepan)
For a seamless and secure checkout experience, all payments are processed through our trusted payment partner, Xendit.

Through Xendit, we accept:

• Virtual Account (Bank Transfer)

• E-Wallets

• Other supported local payment methods available at checkout

All transactions are processed in Indonesian Rupiah (IDR). If your card operates in a different currency, your issuing bank may apply a currency conversion fee. We recommend consulting your card provider for further details regarding any applicable charges.

Please ensure that payment is completed within the time limit displayed at checkout, as unpaid orders will be automatically cancelled once the payment window expires.

Please note that payment must be completed within 2 Hours, as the Virtual Account will automatically expire after this period and the order will be cancelled.

Kindly note: We recommend completing bank transfers via ATM to avoid potential clearing cut-off times that may apply to internet banking transactions.

I have received my order, but an item is missing. What should I do?

We sincerely apologize for any inconvenience this may have caused.

Please contact us at order@vivizubedi.com with your Order ID and details of the missing item or you can ask to our official Whatsapp Customer Service at +6285117781554. Our team will carefully review your case and ensure it is resolved with the utmost care.